Return and refund policy
Our refund and returns policy lasts 24 Hours. If 24 Hours days have passed since your product Delivery, we can’t offer you a full refund or exchange.
To be eligible for a return Satisfy These Conditions –
If Item Is Damaged And You Want To Return Then You Must Have Unpacking Video of The Damaged Product.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back Without our Positive Confirmation.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
Any item Which Is Provided In Delivery But Not Available With Books While Returning Back.
Any item that is returned more than 24 Hours after delivery.
Refund Will Be Provided Within 24-48 Hours After Verification Of The Issue And Refund Mode Would Be Direct Bank Transfer Or Through UPI.
Refund Will Not be Entertained On Originality Basis As All Books Are Printed On Basis Of Original PDF Matter.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 Working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@surebooks.in
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@surebooks.in or Whatsapp Us at 9747365970
Cancellations
We Only Allow Cancellations By Whatsapp. If Any Customers Wants To Cancel They Have To WhatsApp There Name, Order Id And Reason To Cancel. The Cancellation Will Be Done In 1 Hour. And The Refund Will Be Initiated If Payment Made through Online.
There Are Conditions On Cancellation-
The Cancellation Can’t Be Done After Shipping.
If Still Insisted To Make The Cancellation The Total Delivery charges Would Be Taken Before Refunding.
If Customer Refuses/Denied The Courier Then Also Delivery Charges Would Be Deducted.
To return your product, you should mail your product to This Address :-
{parakadav road, No 23, Makkaraparamba (po) Malappuram, kerala, pin 676507,}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at support@surebooks.in or WhatsApp Us At: 9747365970 or questions related to refunds and returns.
Shipping Policy
https://surebooks.in/contact/This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms:
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard Shipping on For Order Above Rs.799 In All India Except North East.
We also offer expedited shipping at the following rates:
Normal Delivery(For State Other Than North East And Nearby Kerala) 5-7 Days—-Rs.60
Normal Delivery(For States Near By Kerala) 3-5 Days—-Rs.60
Normal Delivery(For Nort East)) 7-10 Days —-Rs.110
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
Once Your Order Is Received We Will Send You A Automated Confirmation Mail And A Manual Whatsapp Message.
DO YOU DELIVER INTERNATIONALLY?
Yes, we do ship internationally! Please reach out to us to arrange shipping to your location.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Phone: 9747365970
Email: support@surebooks.in
Online contact form: Contact
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Our website address is: http://surebooks.in
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