Refund and return policy

Return and Refund policy

Our refund and returns policy lasts 24 Hours. If 24 Hours days have passed since your product Delivery, we can’t offer you a full refund or exchange.

To be eligible for a return Satisfy These Conditions :

  • If Item Is Damaged And You Want To Return Then You Must Have Unpacking Video of The Damaged Product.

  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Please do not send your purchase back  Without our Positive Confirmation.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use

  • Any item Which Is Provided In  Delivery  But Not Available With Books While Returning Back.

  • Any  item that is returned more than 24 Hours after delivery.

  • Refund processing time 24-48 Hours After Verification Of The Issue And Refund Mode Would Be Direct Bank Transfer Or Through UPI , Refund will be credits within 24 hrs.

  • Refund Will Not  be Entertained On Originality Basis As All Books Are Printed On Basis Of Original PDF Matter.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 Working days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support @surebooks.in

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support @surebooks.in or Whatsapp Us at 9747365970.

 

Exchange Policy

At SureBooks, customer satisfaction is our top priority. We understand that sometimes you may want to exchange a product due to certain valid reasons. Please read our exchange policy carefully before initiating a request.

Eligibility for Exchange

You are eligible for an exchange only under the following conditions:

  1. The item received is damaged, defective, or incorrect.

  2. You must provide an unboxing video clearly showing the issue with the item.

  3. The exchange request must be made within 24 hours of product delivery.

  4. The product must be unused, in its original condition, and returned with original packaging and receipt/proof of purchase.

Items Not Eligible for Exchange

  • Products that show signs of use, wear, or damage caused after delivery.

  • Items returned without an unboxing video.

  • Exchange requests made after 24 hours of delivery.

  • Books that have been altered, marked, or handled beyond what is necessary to check their condition.

Exchange Process

  1. To request an exchange, please contact us via:
  • Email: surebooks.in@gmail.com
  • WhatsApp: 9747365970

2.  Share your order ID, reason for exchange, and unboxing video.

3. Once approved, you will be asked to send the product back to us at:
     Door No. 23, Parakadav Road, Makkaraparamba (PO), Malappuram, Kerala – 676507

4. The exchanged item will be shipped after the returned product is received and verified.

Cancellation

We Only Allow Cancellations By Whatsapp. If Any Customers Wants To Cancel They Have To WhatsApp There Name, Order Id And Reason To Cancel. The Cancellation Will Be Done In 1 Hour. And The Refund Will Be Initiated If Payment Made through Online.

There Are Conditions  On Cancellation-

  • The Cancellation Can’t Be Done After Shipping.

  • If Still Insisted To Make The Cancellation The Total Delivery charges Would Be Taken Before Refunding.

  • If Customer Refuses/Denied The Courier Then Also Delivery Charges Would Be Deducted.

To return your product, you should mail your product to This Address :-

  • [parakadav  road, No 23, Makkaraparamba (po) Malappuram, kerala, pin: 676507].

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

 

Contact us at support@surebooks.in or WhatsApp Us At:  9747365970 or questions related to refunds and returns.

Additional Information

  • Customers are responsible for the shipping cost of returning the item unless the exchange is due to our error (wrong or damaged product).
  • If the same item is unavailable, a replacement of equal value or store credit may be offered.
  • The exchange process may take 5–7 working days after we receive the returned item.
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